Standard Warranty
| Embedded controllers, medical modules | 3 years from shipment, return to base |
|---|---|
| Server chassis and integrated systems | 3 years from shipment, return to base; 5-year and on-site options |
| Industrial computers | 2 years from shipment, return to base; 5-year option |
The warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, modification or use outside the specifications. Products built into a customer's equipment are warranted to the equipment maker, which provides warranty service to its own customers.
Repair Requests
Request a return number
Write to support@hosakacorporation.com (or to your regional office) with the model, serial number and a description of the fault. We reply with a return number within two business days.
Send the product
Pack the product in anti-static packaging with the return number on the outside. Do not send accessories unless asked.
Repair and report
Our service centre repairs the product, records the cause and returns it with a repair report. Standard repair time is ten business days.
On-Site Service
On-site service with next-business-day or four-hour response is available for server chassis and integrated systems in Japan, North America and Europe under a W5 warranty extension. On-site entitlement is tied to the installed location registered for each serial number; if you move a registered unit, please tell us its new location so that the right service team can reach it.
Genuine Products
Caution
Counterfeit products labelled as MP-250M medical power supplies have been offered for sale online since 2024. Genuine Hosaka products are sold only through Hosaka, its subsidiaries and authorized distributors, and carry a serial number that our service centres can verify. Please do not use power supplies of unknown origin in medical equipment.